*FACE MASKS RECOMMENDED*
- Cancellation Policy: If you are unable to keep your appointment we kindly ask for 24 hour notice. Cancellations made with less than 24 hours' notice will be subject to a charge of 50% of the service fee.
- No Show Appointments: We have a “3 strikes” rule.
- 1st time – must pay late fees
- 2nd time – 50% of the missed appointment must be paid for.
- 3rd time – credit card payment taken in advance in order to book an appointment.
- Late Arrivals: Late arrivals of 15-20 minutes will be charged $15.00 in addition to your service price. If you are more than 20 minutes late you will have to reschedule your appointment.
- Children / Guest Policy: Children and Guest that are not being serviced are not allowed to stay. Our facility isn’t equipped to handle lots of people. Your health and safety are our priority especially during this time. We have lots of safety hazards with our equipment and property. Hollywood Beauty Palace (HBP) and Owner cannot be held liable for your guest or children’s safety. Any damage to our equipment as result of a child will be the sole responsibility of the parent.
- Scheduling: Scheduling is planned to allow the correct time for each service. Please help yourself and other guests by being on time. We understand that on occasion, circumstances arise which may cause a guest to arrive late. We will do everything to accommodate you if this occurs. However, in some cases, it may be appropriate to reschedule services and that decision will be at the discretion of your stylist. When scheduling we need you to be mindful NOT to book your appointment(s) more than 2 weeks in advance. To avoid a scheduling conflict we will ask you to reschedule or remove your booking until it falls within 2 weeks of your desired appointment.
- After you reserve your appointment, should a cancellation be necessary, we require a minimum of 24 hours notice ahead of your appointment time. We understand that sometimes extraordinary circumstances are unavoidable and you may need to change your schedule. Cancellations and “no shows” leave gaps in our schedules that cannot be filled without timely notice. This notification courtesy enables us to schedule another client and, in turn, maintains a higher availability of services for you as well as others. Due to scheduling commitment to other clients’ schedules, we may need to reschedule any appointment for which you are more than 15 minutes late. We hope you understand the need for these policies. If you have any questions, please do not hesitate to ask.
- To guarantee availability of your next appointment, we recommend that you reserve your next appointment before you leave.
- If you cancel and or reschedule a booked service within 24 hours of your appointment time your security deposit will be applied to your next appointment, so long as the next appointment is scheduled within 15 days of the canceled or rescheduled appointment.
- Requesting Changes to Booked Services:
- If you book an extension service or color service you are allowed to request changes within 72 hours of your appointment and a consultation may be required prior to service date. Requesting changes after the allotted time is up to the discretion of the stylist. Certain changes may not be recommended by the stylist and we will have to settle on a style that works for both you and the stylist*.
- If you book any of the other services and you are requesting changes, you must make request within 24 hours of your appointment time. Requesting changes after the allotted time is up to the discretion of the stylist.
- Any changes made in the service may result in a change in price for your newly requested service.
- Fees/Payment:
- Prices are subject to change.
- No credit on services.
- Prices are Non Negotiable.
- No refunds are available on electronic or physical gift card(s).
- No refunds on services rendered.
- NO REFUNDS ON DEPOSITS.
- We do not accept any checks of any form for payment.
*Hollywood Beauty Palace is here for the health of your hair. In order to maintain a level of professionalism and integrity with our craft we reserve the right to decline a style/service that we believe will be detrimental to your hair and our integrity alike.
We welcome your questions or comments regarding the Terms of Service:
Hollywood Beauty Palace
5525 Georgetown Rd. Suite L
Indianapolis, IN 46254
-Updated 7/2/2024